Privacy Policy dy01 – Your Data
Fully Protected

01Introduction

Dy01 ("we", "Platform") takes the privacy of every user of our services at dy01.vu seriously. This Privacy Policy describes the types of information we collect, how we use it, and the steps we take to ensure it is handled securely and responsibly.

This policy applies to all users of the dy01 platform — whether you are browsing our website, using the mobile app, or actively playing games. It also covers your interactions with our customer support team via live chat and email.

We adhere to the principle of privacy by design — meaning data protection is built into our systems from the earliest stages of development, not added as an afterthought.

02Personal Data We Collect

Dy01 collects various types of information depending on how you interact with our platform. Below is a breakdown of the information collected:

03How We Use Your Data

Personal data collected by dy01 is used for the following purposes, all of which are lawful and necessary:

• Account Management: To create and maintain player accounts, process registrations, and verify identity through the KYC process.
• Transaction Processing: To process deposits, withdrawals, and all financial transactions securely and efficiently.
• Service Delivery: To provide access to games, settle bets, and manage account balances.
• Customer Support: To handle enquiries, complaints, and support requests efficiently and effectively.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, money laundering, and unauthorised access.
• Legal Compliance: To fulfil legal and regulatory obligations applicable to online gambling platforms.
• Service Improvement: To analyse usage patterns and improve the platform, user interface, and overall gaming experience.
• Marketing Communications: To send information about promotions and exclusive offers — only to players who have consented to receive them.

We do not use your data for any purposes not stated in this Privacy Policy without first obtaining your additional consent.

04Legal Basis for Data Processing

Dy01 processes your personal data on the following legal bases in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):

• Contract Performance: Processing required to fulfil the service agreement between dy01 and you as a player.
• Legal Obligation: Processing required to comply with written laws binding on dy01.
• Legitimate Interest: Processing for security, fraud prevention, and service improvement purposes that does not affect your fundamental rights.
• Consent: Processing for marketing or communications preferences that requires your explicit consent.

05Data Sharing & Disclosure

Dy01 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are limited circumstances in which we need to share certain information:

• Service Providers: Third parties that help us operate the platform — such as payment processors, cloud service providers, and identity verification companies. All such parties are bound by strict confidentiality agreements.
• Game Providers: The minimum information required to process game transactions is shared with providers such as Pragmatic Play, PG Soft, and others, each of which maintains their own privacy policy.
• Legal Authority: When required by a court order, legal mandate, or relevant enforcement agency. dy01 only discloses the minimum information necessary in such situations.
• Business Transfer: If dy01 is involved in a merger, acquisition, or asset sale, player data may be transferred provided the recipient adheres to the same or higher privacy standards.

06Data Retention Period

Dy01 only retains your personal data for as long as necessary for the stated purposes or as required by law. The following are our data retention guidelines:

• Active Account Data: Retained for the duration your account is active and for a defined period after account closure.
• Financial Records & Transactions: Retained for 7 years in line with Malaysian legal requirements for financial account records.
• Game Logs: Retained for 2 years for dispute resolution and security audit purposes.
• Customer Support Data: Retained for 3 years to allow historical reference of interactions if needed.
• Marketing Data: Retained until you withdraw consent or close your account, whichever comes first.

When data is no longer required, it is securely deleted using industry-standard data disposal methods.

07Your Privacy Rights

As a dy01 platform user, you have the following privacy rights that we are committed to upholding:

To exercise any of the above rights, contact our privacy team by email at [email protected] or via live chat. We will respond within 30 business days. In most cases, we aim to resolve requests sooner.

08Data Security

Protecting your personal data is a core technical priority at dy01. The following are the technical and organisational security measures we have in place:

• Encryption in Transit: All communications between your browser or app and dy01's servers are encrypted using TLS 1.3 protocol with SSL 256-bit encryption.
• Encryption at Rest: Sensitive data stored in our databases is encrypted using AES-256.
• Access Controls: dy01 staff may only access data required for their specific role. Access is strictly controlled using the principle of least privilege.
• Continuous Monitoring: Our security system monitors suspicious activity 24/7 and automatically blocks unauthorized access attempts.
• Periodic Audits: Independent security audits are conducted periodically to identify and address any vulnerabilities.
• Two-Factor Authentication: 2FA is available for all player accounts as an additional layer of security.

09Cookies & Tracking Technology

The dy01 platform uses cookies and similar tracking technologies to enhance the user experience and analyze how our platform is used. There are four types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session management, and security. Cannot be disabled as it underpins platform operations.
• Functional Cookies: To remember your preferences such as language, display settings, and login details for your convenience. Can be disabled but may affect user experience.
• Analytical Cookies: To collect information on how players use the platform and help us improve our services. Data is collected in aggregate and is not individually identifiable.
• Marketing Cookies: Used to display relevant advertisements and measure the effectiveness of marketing campaigns. Only activated with your consent.

You can manage your cookie preferences through your internet browser settings. Note that disabling essential cookies may affect platform functionality.

10Children's Data Protection

If we discover that personal data of someone under the age of 18 has been collected without proper verification, we will take immediate action to delete that data and close the relevant account.

Parents or guardians who believe their child has registered on the dy01 platform without their knowledge are urged to contact our support team immediately at [email protected] for prompt action.

11Links to Third-Party Websites

The dy01 platform may contain links to third-party websites or services such as sports news portals or social media platforms. dy01's Privacy Policy does not apply to those external websites.

We encourage you to read the privacy policy of every website you visit. dy01 is not responsible for the privacy practices or content of any third-party websites that may be linked from our platform.

12Changes to This Privacy Policy

Dy01 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. The "Updated" date at the top of this page indicates when the Policy was last reviewed.

For significant changes that affect how we use your data, we will provide notice via email or in-platform notification at least 14 days before the changes take effect. Continued use of the dy01 platform after the changes means you accept the updated Policy.

13How to Contact Us About Privacy

If you have any questions, concerns, or wish to exercise any of your privacy rights, the dy01 privacy team can be reached through the following channels:

• Privacy Email: [email protected] — for data rights requests and detailed privacy inquiries.
• General Support: [email protected] — for general account and service inquiries.
• Live Chat: Available 24/7 within the dy01 platform for immediate inquiries.
• FAQ: Many frequently asked questions about privacy are answered at FAQ page us.

We are committed to responding to all privacy-related enquiries within 30 working days. For more complex requests, we will reach out for additional information if needed and provide status updates within that period.